Shipping & Returns
Returns & Exchanges Policy
Eligibility Window: Our return policy lasts for 30 days from the date of your purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Conditions for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We may request photos to verify the condition of the item before approving the return.
We operate as a print on demand service.
Damaged Items or Misprinted Items: If your item arrives damaged or misprinted, please send us photographic evidence of the issue within 5 days of receipt. Upon verification, we will facilitate a reprint and shipment of the item at no additional cost to you.
Wrong Item Sent: If you receive an incorrect item, please provide photographic proof. Upon verification, we will send the correct item without any additional shipping costs.
Incorrect sizes or unwanted items: Items of the incorrect size, or items that are not wanted will not be refunded unless damaged or misprinted.
Return Process:
- Contact us at info@droodle.co.ukto initiate a return. Please include your order number and details about the product you wish to return. We will guide you through the steps for returning your item.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable): After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges (if applicable): We only replace items if they are defective, damaged, or incorrect. For exchanges for the same item, send us an email at info@droodle.co.uk.
Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@droodle.co.uk.
Caleb Hayes
Drummer
Caleb Hayes has, at only 10 years old, already achieved more than most!
This little legend started drumming at age 2 and claims to better than his dad already.
He has appeared on Ellen Degeneres show and Blue Peter, and performed at Bloodstock and Teddy Rocks Festival.
He has wowed his followers on social media with his prodigeous talents, and continues to get better and better.
Keep an eye on him - he's going to be a star!
Frisson Reys
Musician
James Cook
Drummer for the band Urne
James started playing drums at the age of ten having been bought up on a steady diet of live music thanks to his parents.
Once he started playing his musical tastes quickly expanded towards rock and metal music. After studying for several years James got his first taste of the stage at fifteen and played his first professional gig at seventeen. From the age of fifteen James worked at a popular drum shop in London where he expanded his technical knowledge of drums as well as the playing of it, through meeting top name drummers in the shop.
Since then, as well as continuing to study, James has toured extensively with several bands including a tour of Japan, giving his own drum masterclass and numerous large crowd festivals. During his time at home he started teaching at the age of twenty two and has continued since.